TERMS OF SERVICE

Last updated: 10 November 2026

Welcome to Prime Motive. These Terms of Service govern your access to and use of our website and the products and services offered through it.

By visiting our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.

1. About Prime Motive

Prime Motive is a South African automotive care and accessories brand offering products designed to make vehicle care more convenient.

Throughout these terms, references to "we", "us" and "our" refer to Prime Motive. References to "you" and "your" refer to customers and visitors using our website.

2. Eligibility and Use of Our Website

By using this website, you confirm that:

• You are legally capable of entering into a binding agreement.

• Any information you provide is accurate and up to date.

• You will use our website for lawful purposes.

• You will not attempt to interfere with the security or operation of our website.

We reserve the right to restrict access to our website where there is reasonable justification to do so, subject to applicable law.

3. Products and Product Information

We make every reasonable effort to ensure that product descriptions, images, specifications and prices are accurate.

However:

• Product images are intended to represent the products as accurately as possible.

• Minor differences in appearance, colour or packaging may occur.

• Product availability may change without notice.

• Product specifications and descriptions should be read carefully before purchasing.

Nothing in this section limits your statutory rights if a product is defective, unsuitable or not as described.

4. Pricing and Payments

All prices displayed on our website are in South African Rand (ZAR), unless otherwise stated.

• Prices may change without prior notice, but changes will not affect orders already accepted.

• Applicable delivery fees will be displayed during checkout.

• Orders must be paid for using the payment methods made available at checkout.

• An order is subject to successful payment processing and acceptance by Prime Motive.

Prime Motive reserves the right to investigate suspected fraudulent transactions and take appropriate action in accordance with applicable law.

5. Orders and Order Acceptance

After placing an order, you should receive an order confirmation.

An order confirmation does not necessarily mean that the order has been dispatched.

We reserve the right to contact you if additional information is required to process your order.

If we cannot fulfil an order, we will notify you and arrange an appropriate refund where payment has already been received.

6. Shipping and Delivery

Prime Motive currently provides delivery within South Africa according to the delivery options available at checkout.

Our delivery charges are:

• Free delivery on orders of R800 or more.

• R150 flat-rate delivery on orders below R800.

Our estimated delivery timeframe is 4–7 business days.

Delivery timeframes are estimates and may be affected by circumstances outside our reasonable control. We will make reasonable efforts to communicate significant delays.

For further information, please refer to our Shipping Policy.

7. Returns and Refunds

Customers may have the right to cancel qualifying online purchases within seven days of receiving the goods under the Electronic Communications and Transactions Act.

Change-of-mind returns are subject to the applicable statutory requirements, including the customer's responsibility for direct return costs where permitted by law.

For defective, damaged or incorrectly supplied products, customers are protected by applicable South African consumer protection legislation.

For full details, please refer to our Returns & Refunds Policy.

8. Intellectual Property

All content on this website, including:

• Brand names and logos.

• Product descriptions.

• Website designs and graphics.

• Images and written content.

is owned by Prime Motive or used with appropriate permission.

You may not reproduce, distribute or use our intellectual property for commercial purposes without prior written permission.

9. Third-Party Services

Our website may use third-party services, including payment providers, delivery companies and website applications.

These services may operate under their own terms and privacy policies.

Prime Motive is not responsible for independent third-party services beyond its legal responsibilities as a supplier and contracting party.

10. Limitation of Liability

Prime Motive will not be liable for losses arising from the misuse of products, failure to follow product instructions or circumstances beyond our reasonable control, to the extent permitted by applicable law.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by South African law, including liability relating to statutory consumer rights, defective goods, negligence or unlawful conduct.

11. Privacy and Personal Information

We respect your privacy and handle personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA).

Information collected through our website may be used to process orders, arrange delivery, provide customer support and improve our services.

For more information, please read our Privacy Policy.

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website or applicable legal requirements.

The latest version will always be published on this page, together with its updated revision date.

13. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes will be handled in accordance with applicable South African law.

14. Contact Information

If you have questions about these Terms of Service, please contact us:

Business: Prime Motive
Email: prime.automotiveza@gmail.com 
Country: South Africa

Thank you for choosing Prime Motive.

A better way to care for your car.