SHIPPING POLICY

Last updated: 10 November 2026

At Prime Motive, we aim to make getting your automotive care products as simple as possible. This policy explains our delivery fees, delivery timeframes and shipping procedures.

1. Delivery Locations

Prime Motive currently offers delivery within South Africa.

Delivery availability is subject to the courier services operating in your area.

2. Delivery Fees

Our delivery fees are straightforward:

• Free delivery on orders of R800 or more.

• R150 flat-rate delivery on orders below R800.

The applicable delivery fee will be displayed at checkout before payment is completed.

3. Delivery Timeframes

Our estimated delivery timeframe is 4–7 business days.

Business days exclude weekends and South African public holidays.

Delivery timeframes are estimates and may be affected by courier delays, weather conditions or other circumstances beyond our reasonable control.

4. Order Processing and Dispatch

Orders are processed once payment has been successfully received and confirmed.

Once your order has been dispatched, delivery will be handled by our appointed courier service.

5. Tracking Your Order

Where tracking information is provided by the courier, it will be shared with you so that you can follow your delivery.

Please ensure that your contact and delivery details are accurate when placing your order.

6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

Prime Motive cannot guarantee successful delivery where incorrect or incomplete information has been provided. Additional delivery charges may apply if a parcel needs to be redirected or redelivered due to incorrect details supplied by the customer.

This does not affect your statutory rights where the delivery problem is attributable to Prime Motive or its courier arrangements.

7. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us.

We will assist you in checking the status of your shipment and communicating with the courier where necessary.

8. Contact Information

For delivery enquiries or assistance with an existing order, please contact:

Business: Prime Motive
Email: prime.automotiveza@gmail.com
Country: South Africa

Thank you for shopping with Prime Motive.

A better way to care for your car.