FAQ

How much is delivery?
Orders of R800 or more qualify for free delivery. Orders of R799 or less have a flat delivery fee of R150.

How long does delivery take?
Orders are delivered within 4–7 business days.

Can I return my order?
Yes. You can request a return within 7 days of receiving your order. Change-of-mind returns must be unused and in their original packaging.

Who pays for return delivery?
Customers are responsible for the return delivery fee for change-of-mind returns.

How does Prime Wash work?
Connect it to a compatible garden hose, wet your vehicle, switch to soap mode to apply shampoo, clean with a microfibre cloth or sponge, and switch back to water to rinse.

Does Prime Wash need electricity?
No. It connects directly to a compatible garden hose and uses the hose's water pressure.

Does Prime Wash replace manual car washing?
No. It helps apply water and shampoo and rinse your vehicle. A microfibre cloth or sponge is still needed to physically clean the vehicle.

Can I adjust the water spray?
Yes. The adjustable nozzle allows you to change the spray pattern.

Does Prime Wash have a soap dispenser?
Yes. It has an integrated transparent reservoir for car shampoo.